Legal
Privacy Policy
Last updated 6 November 2026.
This policy explains how personal data is collected and used through the Commercial HVACS London website. It should be read with our Cookie Policy.
Who we are
The data controller is Flair Facilities Ltd, registered in England and Wales with company number 14816195, registered office 24 Kemp House, 152 City Road, London EC1V 2NX. Contact us about privacy at info@flairfacilities.co.uk or on 020 7998 9005.
What we collect
- Enquiry details you submit through the form: name, company, work email, phone number, site postcode, service required, description, and optionally equipment type, building type, preferred contact time, fault description and photos.
- Correspondence when you email or call us, including call notes.
- Technical data processed by our hosting provider to deliver and secure the website, such as IP address and browser information in server and security logs.
Please do not include sensitive personal information in the form. Photos should show equipment rather than people.
How and why we use it
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and preparing quotations | Legitimate interests, or steps before entering into a contract |
| Providing services you order | Performance of a contract |
| Keeping business and legal records | Legal obligation and legitimate interests |
| Protecting the website from spam and abuse | Legitimate interests |
We do not use enquiry details for marketing unless you separately ask us to, and we do not sell personal data.
Who we share it with
- Cloudflare, which hosts the website, processes form submissions and, if enabled, provides the Turnstile anti-spam check.
- Our email delivery provider, which delivers form submissions to our inbox.
- Professional advisers, insurers and authorities where required by law or to protect our rights.
Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement or Addendum.
How long we keep it
Enquiries that do not lead to work are normally kept for up to 24 months. Records relating to work we carry out are kept for as long as needed for contractual, legal, tax and insurance purposes, typically up to seven years after the work ends.
Your rights
You have rights to access, correct, erase, restrict or object to processing of your personal data, and to data portability, subject to legal exceptions. Contact us at info@flairfacilities.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy. The date at the top shows when it last changed. Flair Facilities Ltd also publishes a privacy policy covering its main website at flairfacilities.co.uk.